General Delivery info
Orders placed usually ship out within 72 hours from Kuala Lumpur, MY.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas, there is a limited range of delivery services available, and we cannot be responsible for delays due to remote delivery locations or adverse weather conditions. We will endeavor to send your order out as quickly as possible, but please note there may be a slight delay in processing orders and returns during our peak seasons (sales, holiday seasons, and promotions).
During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.
INTERNATIONAL ORDERS
Ruhi currently ships to Singapore and customers can place the order on our Singapore site (sg.shopruhi.com) or through Whatsapp (WA). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
REFUND POLICY
Returns & Exchanges are accepted on unworn items within 7 days of order receipt and require an order number. Items must be received within 14 days of purchase. Items discounted 50% or more are Final Sale.
You may contact Ruhi team for assistance through:
Email : hello@ruhicreative.com
Whatsapp : +6012 960 9116
During regular business hours, email requests are immediately processed. If, for any reason, you don’t receive a timely response, please give us a call.
Please specify if you want an exchange or refund. Securely pack items and send them using an insured carrier to:
Ruhi Creative Enterprise
B-20-7, Central Residence @ Suria Sg. Besi, Block B, Jalan Sg. Besi,
57100 Kuala Lumpur.
RETURN TERMS AND CONDITIONS
Orders may be returned within 7 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: unworn, unwashed, or unaltered, with all tags attached. Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 5 business days. Customers will be notified by email/WA when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
